SHIPPING Policy

Here are some details about our shipping services:

We offer free shipping on all orders.

Estimated Delivery = Processing Time + Transit Time

Processing Time: 3–7 business days

Delivery Time: 6–12 business days (for items under 30")

Please Note:

For large items (over 30"), sea freight will be used, and shipping typically takes 4–6 weeks.

Some intricate designs or oversized items may require longer processing time (7–15 business days) due to craftsmanship.

If your project is time-sensitive, please contact our customer service team for expedited options.

We appreciate your understanding and patience, and we are committed to ensuring your items arrive safely and on time.

Note:

1.For large items, if the package size is more than 30 inches, we will use sea freight and the shipping time is 4-6 weeks days. We hope you can understand.

2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.

Shipping, Delivery and Deadlines

The stated shipping and delivery dates are estimates only and may be affected by a number of factors, including shipping method.
Cut-off times indicate when an order must be placed on a specific date before processing can begin, and varies by carrier.

Delivery Area
We ship to the following countries: United States, Canada, Australia,England

Please note: The U.S. shipping area does not include Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands (USVI). For example, the following postal codes: 01002 /01004 /01005 /01007 /01008 /01010

For other countries, please send the product and quantity you want to service@eloerlighting.com to get details such as whether shipping is supported and delivery time

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

How can I track my order?

Our delivery times start from the moment the order is accepted and include a 24-hour period, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company.

If you are still unable to track your order, please contact eloerlighting.com Customer Service for support.

For other regions, please contact us for availability.Email :service@eloerlighting.com

Service Hours : 24 hours a day, 7 days a week